Customer success stories
Zafire has transformed the operations of airlines, airports, and ground handlers around the world. Our customers’ experiences demonstrate the real-world impact and value of our products.
01
CASE STUDY: Transforming Ground Handling with FIRST ramp
Client Overview: Widerøe Ground Handling, Norway’s leading ground service provider, operates at 42 airports and supports over 100 airlines.
The Challenge: Widerøe struggled with outdated manual processes, leading to inefficiencies, missed SLAs, and lost revenue. Each station worked in isolation, making accurate data capture and billing a significant challenge.
The Answer: Zafire introduced FIRST ramp, a mobile, real-time platform, across 41 stations in just 10 weeks. This system revolutionised operations, enhanced billing accuracy, and ensured SLA compliance.
Impact
- Real-time updates and centralized management
- Seamless integration with existing systems
- Automated invoicing to reduce errors
- Improved SLA compliance and service reliability
- Accurate service capture, reclaiming lost revenue
02
CASE STUDY: Streamlining Baggage Handling with FIRST bag
Vienna International Airport
Client Overview: Vienna International Airport (VIE) is a major European hub, serving millions of passengers annually. With growing demands from their airline customers, VIE needed to upgrade their systems to handle the increasing volume and complexity of modern air travel.
The Challenge: Outdated systems couldn’t handle peak demands, causing inefficiencies and missed SLAs.
Our solution: Zafire’s FIRST bag system improved baggage handling with real-time updates, a user-friendly interface, and automated processes.
Impactful results
- Seamless integration with existing devices
- Fast, accurate, and reliable operations
- Enhanced SLA compliance and reduced errors
What Our Clients Say
“Our team now has vital information at their fingertips, wherever they are. This guidance through the turnaround process ensures accurate deliveries and builds a closer connection with our daily operations.”
“Zafire delivered a phenomenal product with outstanding support. Their team helped us implement world-first RFID technology for the domestic environment in Australia, setting a new standard.”
“FIRST bag, a baggage reconciliation system, helps our member airlines meet essential security requirements. It standardises the process, preventing delays and ensuring smooth passenger processing and tight flight schedules—key factors for customer satisfaction. With real-time information for airports, airlines, and ground handlers, FirstBag guarantees efficient baggage handling operations.”
